Cancellations
Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.
Cancelation Criteria
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of pending or non approval of payments.
- In case of wrong product price or specification mentioned on our website.
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
- If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
Returns
In case, if you received a damaged product, it must be reported to us by generating ticket within 48 hours of delivery with an image of the damaged/faulty product along with the packaging pictures.
Guidelines for Returns & Replacement:
- 1. Product is damaged/defective.
- 2. Differ from the description on the website.
- 3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- 4. Missing parts/accessories.
- 5. For an incomplete order/damaged order, customers have to share an unboxing video while initiating for return.
Return Eligibility
- if you received a damaged product, it must be reported to us within 48 hours of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
Returning a Product
we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.
Steps to follow to Return a Product
- Customer needs to inform us by generating support ticket within 48 hours of receiving the order.
- Product should be unused.
- Invoice should be available.
- Customer needs to pack the product with Brand packing & paste the invoice on it.
- After receiving the product, quality check will be done over the product by our team which takes 2 days time.
- If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
Customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:
Usha Manufactures, 4/6, Patel Nagar, Bhoja Bhagat Chowk, Rajkot, Gujarat 360002
Once sent, customer needs to share the Courier slip along with the following bank details in support ticket:
- 1. Account number
- 2. Account holder name (Same as registered with our website)
- 3. IFSC Code
- Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
- Product Purchase under clearance sale will not be covered under Return policy.
- Products sold as combo can’t be returned individually.
- All rights reserved by UM Store.
Refunds
- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 2-4 business days
- If transaction is done by through NEFT and Cheque then customer need to share below mentioned details in support ticket.
- 1. Account number
- 2. Account Holder name
- 3. IFSC Code
- After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.